AI-powered multi-cloud all-in-one CX platform: delivering UC, CC, WFM, QM, LMS from the single box.

Incoplax is a software platform for building contact centers, telephony systems and other infocommunication solutions for businesses. We have been building contact centers for over 25 years, so we are very familiar with this area of ​​functionality and customer experience. However, Incoplax is not only a contact center, but also a fault-tolerant software communication platform, including all kinds of communication channels (voice calls, e-mail, instant messaging, video conferences and various data flows). In addition, our lowcode Builder allows to implement any customization, as well as develop an unique information and communication system from scratch.

We have seen a huge number of integrations between various classes of corporate products: telephony, call recording systems, contact centers, workforce and quality management, predictive dialers, project and task management, CRM, ERP, service desk and so on. Often integrations and connectors take up a lot of resources and do not lead to the desired result. Incoplax can act as a single platform, providing end users with a convenient interface from one window without any unusable button.

Production ready solution based on the Incoplax platform can be deployed and configured from scratch in a few hours. This process includes software installation and configuration for receive and make calls. After that, industry specific customization by the requirements of a specific business sector takes less time than collecting and analyzing these requirements (as usual, days or weeks instead of months and years).