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Incoplax is the first all-in-one platform: telephony, contact-center and builder from one box

We build contact-centers and telephony systems

IncoPlax is the software platform for building contact-centers, IP-PBX and other info-comm systems of any scale. From dozens to thousands of workplaces by one single server or a distributed cluster. We have created the unique platform for implement information and communications processes of any complexity. 

Download product brief

Our advantages

Business

Technologies

Technologies

  • All-in-one: IP-PBX + UC + Omnichannel CC + Builder in one box
  • Deployment: public and private cloud or on-premises deployment
  • Effective sizing: minimum system resource requirements
  • Incredible speed of implementation: launch it in a few days or even hours

Technologies

Technologies

Technologies

  • Microservice architecture: the highest level of reliability and scalability
  • Low-code/no-code designer: object model, handlers, scenarios, processes and applications
  • Comprehensive REST API: HTTP(s) and WebSocket with real-time subscriptions
  • Key components behind the scenes: Linux, Docker, PostgreSQL, NodeJS, TypeScript

Key features

Omnichannel call queues

Omnichannel call queues

Omnichannel call queues

Voice calls, messengers, e-mails, videos; skill based routing; background scenarios

Outbound campaigns

Omnichannel call queues

Omnichannel call queues

Autoinformer, manual, preview, progressive, predictive; call progress detector; timezones

Analytical reports

Omnichannel call queues

Corporate telephony

Realtime, chronologic, dashboards; tables and charts; BI integration

Corporate telephony

Comprehensive REST API

Corporate telephony

Two level routing; IVR menus; call recording; speech technologies

Lowcode builder

Comprehensive REST API

Comprehensive REST API

Modifying existing and developing new modules: from object model to applications and services

Comprehensive REST API

Comprehensive REST API

Comprehensive REST API

Any kind of integrations: first-party and third-party; HTTP(s) and WS(s)

Domain tree

Domain tree

Domain tree

For large enterprises and cloud service providers

Reliability

Domain tree

Domain tree

Fault tolerant distributed server clusters

Scalability

Domain tree

Scalability

Thousands of domains, tens of thousands of operators, hundreds of thousands of users, millions of interactions

IncoPlax: Info-Comm software platform

Telephony, contact-centers, lowcode builder

Incoplax is a software platform for building contact centers, telephony systems and other infocommunication solutions for businesses. We have been building contact centers for over 20 years, so we are very familiar with this area of ​​functionality and customer experience. However, Incoplax is not only a contact center, but also a fault-tolerant software communication platform, including all kinds of communication channels (voice calls, e-mail, instant messaging, video conferences and various data flows). In addition, our lowcode Builder allows to implement any customization, as well as develop an unique information and communication system from scratch.

All-in-one: single platform instead of several integrations

We have seen a huge number of integrations between various classes of corporate products: telephony, call recording systems, contact centers, quality managementy, predictive dialers, project and task management, CRM, ERP, service desk and so on. Often integrations and connectors take up a lot of resources and do not lead to the desired result. Incoplax can act as a single platform, providing end users with a convenient interface from one window without any unusable button.

Incredible speed of implementation

Production ready solution based on the Incoplax platform can be deployed and configured from scratch in a few hours. This process includes software installation and configuration for receive and make calls. After that, industry specific customization by the requirements of a specific business sector takes less time than collecting and analyzing these requirements (as usual, days or weeks instead of months and years).

Typical use cases

Telephony

Contact-center

Contact-center

up to 100.000 users with advanced features, call recording and detail reports


Contact-center

Contact-center

Contact-center

up to 10.000 operators with skill-based omnichannel call queues, outbound campaigns, WFM, automated voice and text bots

Cloud platform

Contact-center

Cloud platform

multi-tenant solution for providers (virtual PBX and contact-center) with unlimited flexibility and unbelievable performance

Unified comms

Custom solutions

Cloud platform

calls, messages, letters, videochats, tasks and projects between thousands of colleagues from the single app

Builder

Custom solutions

Custom solutions

low-code RAD studio for existing modules customization and new modules development with flexible access and permissions model

Custom solutions

Custom solutions

Custom solutions

quickly designed solution with information and communications processes for any unique business domain

Delivery models

On cloud

On premises

On premises

IncoPlax can be delivered from the cloud. In this case we delegate infrastructure building and maintaining, reliable power supply and high-speed Internet to well-known data centers or cloud providers.

On premises

On premises

On premises

Highest loads, strong security requirements, secured corporate networks, building failover tolerant hybrid solutions - all of this can become a reason to deploy IncoPlax on the own infrastructure.

IncoPlax platform for contact-center and IP-PBX

IncoPlax platform can be deployed on the single server. Providers and phones are connected via SIP/2.0 VoIP protocol, user applications and integrated external systems via HTTP/WS REST API.

Architecture and technologies

Technology stack

  • Servers: Linux (Debian, Ubuntu, etc.)
  • Deployment: Docker containers
  • Databases: Mnesia, PostgreSQL, Kafka, ClickHouse
  • File storages: volumes, NFS, S3
  • Comprehensive REST API (HTTP/WS) with realtime subscriptions
  • Platform layer services: Erlang OTP
  • Product layer services: TypeScript NodeJS


Architecture

Microservice architecture allows us to effectively distribute roles between cluster servers and ensure the highest level of reliability and scalability. The out-of-the-box configuration includes about one hundred microservices, each of which is reserved according the active-active or active-passive model. Restarting or migrating any service does not affect business critical processes.

Incredible performance

IncoPlax effectively uses infrastructure resources. There are several built-in tools for performance monitoring and optimization purposes.


We achieved following metrics during hard load testing:

  • 600 online call-center agents
  • 6 inbound calls per second
  • 80 outbound calls per second by predictive dialer
  • 2200+ simultaneous connections
  • several random call scenarios
  • 20+ millions of calls per 72 hours
  • 4 servers: 16 CPU cores, 32 GB RAM
  • Average load: 35% CPU, 25% RAM

Overall CPU load by each server

Key metrics

Implementation speed

We deliver incredible speed of deployment and customization

Telephony

1-2 hours

From installation to first phone call

Contact-center

2-3 hours

New outbound campaign with unique data structure and dialog scenario

Builder

8-12 hours

Business specific corporate information system with out-of-the-box communications (for example, beauty salon, veterinary clinic or security agency)

Quick start for any role

User friendly web interface allows our users to start their work with no additional trainings

Contact-center operator

1 minute

From login to online status and first processed call

System administrator

15 minutes

Users, providers and basic call routing setup

Builder engineer

30 minutes

From object model to user application with custom tables and cards

Performance and reliability

Microservice architecture and modern technology stack offer unique opportunities

Calls per second

up to 100

New voice calls initiated by one domain

Simultaneous connections

up to 500

Voice connections with media recording processed by one server

Failover tolerance

up to 100%

Shutdown any server with no damage for communications and data

Contact Us

Let's meet and discuss our business journey together!

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Copyright © 2024 IncoPlax: contact-center software - All Rights Reserved.

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