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IP PBX · Contact center · Meetings · AI agents
Every business conversation on one platform you control
Incoplax runs your telephony, contact center, video meetings and AI agents on one open core. Install it on your own servers or in any cloud, and reach every function through the API.
- On premises or any cloud
- API-first
- 25+ years in communication software
A customer calls. An AI voice agent answers on your own servers and settles the request by itself.
Steady core, flexible solutions
Four products people use every day, on the same telephony core, the same data and the same API. Start with one and add the others without bringing in a new system.
- AdmitBorder filter, carrier match, number normalisation
- ChooseVectors and rules, by priority and schedule
- RewriteMasks, regular expressions, ranges and tables
- CheckClass of service, toll lists, feature rights
- ActUser, group, trunk, tenant or IVR
- PresentCaller ID and name per tenant
IP PBX & Softswitch
The IP PBX that scales like a softswitch
Business telephony for your offices, your customers or your own software. Start with a single-server PBX, or design a redundant cluster for several sites and customer organisations.
- Visual IVR with 60+ components
- Isolated tenants with their own data and licences
- Phones provisioned over TFTP, HTTP and PnP
Omnichannel Contact Center
Every call, chat and AI agent in one contact center
Voice, web chat and messengers pass through one routing engine and one set of queues, to people or to AI agents. Every conversation is recorded, transcribed and scored.
- Skill-based routing and a predictive dialer
- Speech analytics and quality management
- Workforce management with Erlang C
Incoplax Meet
Meetings, webinars and training on your own servers
Guests join from a link in the browser or the desktop app. Audio, video, chat and recordings stay on infrastructure you control, and every room is available to your systems through the API.
- 200 active participants or 2,000 listeners in a room
- 100 simultaneous rooms on one server
- Video up to 4K, recording and transcription
AI Softphone
A desktop phone that listens, prompts and writes it up
Place and take calls on any IP PBX you already have. Every conversation becomes a searchable transcript with a summary and tasks, and a live prompter helps during the call.
- Free software under GPL v2
- Windows, macOS and Linux
- No account and no subscription
Also on the same core
- Unified CommunicationsTelephony, messengers, meetings and reports for the whole company.
- CPaaS Cloud PlatformA multi-tenant engine for operators, BPO providers and multi-brand groups.
- Knowledge ManagementAnswers from your own documents, with source links, on local models.
- Communications APIREST, WebSocket, webhooks and Kafka for every module.
AI that works inside your perimeter
Recognition, dialogue, voice and retrieval can all run on your own GPUs, so a call never has to leave your network. Follow one support call to see where AI does the work.
- 0:00
An AI voice agent answers
Speech recognition, a language model and a cloned voice hold the conversation and answer from your knowledge base.
- 1:32
The call moves to a person
When the robot cannot answer, it hands over with the whole conversation attached, so nobody has to repeat the story.
- 1:40
A live prompter helps
AI Softphone listens to both sides and puts the next useful point on the agent's screen during the call.
- 5:10
The write-up is ready
A transcript, a summary, tasks and a category appear when the call ends, and nobody has to type them up.
- Next day
Quality is checked
Speech analytics and a statistically sound sample tell supervisors which conversations to review first.
Make it yours without forking it
Your processes are not the same as anyone else's. Change the platform at the level that suits the job, and keep receiving updates.
POST /rest/v1/uc/calls
{
"mode": "sipuser",
"from": "agent1",
"to": "+15551234567",
"binding": "crm-ticket-4821"
}
→ {"result":"ok",
"dialogid":"rDlg-002-6FpTv2", …}Draw it
Build IVR and chat scenarios on a canvas: menus, questions, queues, timeouts and AI steps, without writing code.
Model it
Go from a data model to storage, an API, screens and roles in Builder. Add TypeScript services where you need logic, and extend standard packages without forking them.
Code it
Every module answers over REST and WebSocket, and pushes its events to webhooks and Kafka. Connect any CRM, or put a phone inside your own product.
Four layers, one core
Incoplax is assembled from small, single-purpose services. Keeping the layers apart is what lets it grow in any direction without being redesigned.
- One server to 100,000+users, on one or several geo-distributed sites
- Active-activeand active-passive roles, with a quorum inside each site
- Hot configurationthat changes the running system without a restart
- Erlang/OTP corewith a C++ media processor and TypeScript applications
31,712,372
calls in 72 hours, without a break
In April 2026 we ran the contact center under full load for three days. Every agent operation met its response-time target, and recordings stayed clean.
- 7servers in the cluster
- 4,000agents working at once
- 135new calls every second, 10 in and 125 out
- ≤50%CPU at peak, room to double the load
What it looks like in production
Three projects with different starting points. Client names are withheld under NDA.
Who runs Incoplax
Built by people with more than 25 years in communication software, for teams that want to own their communications rather than rent them.
- EnterprisesTelephony, meetings and messaging for every office, on your own servers and under your security rules.Unified Communications
- Contact centersCalls, chats and AI agents in one routing engine, with quality and workforce management built in.Contact center
- Service providers and MSPsIsolated tenants in one domain tree, hosted PBX and your own cloud services, on a Class 5 softswitch.CPaaS platform
- DevelopersA phone, a queue or a meeting inside your own product, through an API that covers every module.Communications API
- Integrators and partnersWe usually reach customers through partners: healthy margins, project registration and a free NFR licence.Partner program