IncoPlax success stories
Voice contact-center for insurance company
- Business: insurance and finances
- Location: Eastern Europe
- Company name: NDA
- Production launch: November 2023
- Functionality: voice contact-center for inbound and outbound calls
- Scale: from 100 to 400 online agents
- Problem: legacy platform with limited scalability
- Solution: brand new contact-center software with unlimited scalability
- Features: omnichannel ACD queues, voice technologies (ASR/TTS), call recording (including SIPREC), integrations via REST API
Telephony for distributed municipality branches
- Business: municipality
- Location: Eastern Europe
- Company name: NDA
- Production launch: December 2021
- Functionality: IP-PBX for 35+ branches
- Scale: 3000+ users
- Problem: zoo of legacy telephony stations and analog lines without automation capabilities
- Solution: unified software IP-PBX connected to telecom provider via SIP with unlimited internal communications
- Features: calls recording, voice robots, analytic reports, single multichannel phone number
Voice robot for an energy company
- Business: energy sales company
- Location: Central Asia
- Company name: NDA
- Production launch: March 2023
- Functionality: voice robot for receiving meter readings
- Scale: 50.000+ calls per day
- Problem: ineffective use of staff on reading days
- Solution: fully automated voice robot integrated with internal billing software
- Features: IVR, voice robots, AST/TTS, REST API
Customized solution for veterinary service
- Business: veterinary service network
- Location: Central Asia
- Company name: NDA
- Production launch: April 2022
- Functionality: schedule system based on incoming calls
- Scale: 5.000+ calls per month
- Problem: busy pet care phone line
- Solution: 24x7 IVR integrated with custom schedule
- Features: IVR, voice robots, AST/TTS, lowcode Builder