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debt collection
Automating a Contact Center
350 agents
Customer: A leading Debt Collection Agency (DCA) managing a 350-agent contact center.
Industry: Regulated financial services – debt recovery
Deployment: On-premise, hosted on the client’s infrastructure
Business Context
Operating in a highly regulated environment, the client faced stringent requirements around:
Ethical communication standards
Quality assurance and auditability of all interactions
Minimizing customer complaints and reputational risk
Strict compliance with personal data protection laws
To meet these demands while improving operational efficiency and customer experience (CX), the agency sought to modernize its contact center operations through intelligent automation powered by the Incoplax platform.
Industry: Regulated financial services – debt recovery
Deployment: On-premise, hosted on the client’s infrastructure
Business Context
Operating in a highly regulated environment, the client faced stringent requirements around:
Ethical communication standards
Quality assurance and auditability of all interactions
Minimizing customer complaints and reputational risk
Strict compliance with personal data protection laws
To meet these demands while improving operational efficiency and customer experience (CX), the agency sought to modernize its contact center operations through intelligent automation powered by the Incoplax platform.
Our advantages
We strive to take into account all the needs and wishes of our clients, developing unique solutions for each case.
- High QualityWe are a leading firm in providing quality and value to our customers. Each member of our team has at least 5 years of legal experience. We like what we do.
- Individual ApproachOur company works according to the principle of individual approach to every client. This method allows us to achieve success in problems of all levels.
- Good SupportOur managers are always ready to answer your questions. You can call us at the weekends and at night. You can also visit our office for a personal consultation.
- ExperienceEach member of our team has at least 5 years of legal experience.
- PresentsWe like to make people happy. We ask our clients about their birthday and prepare cool presents.
- EfficiencyWe care about our clients' time. Just give us a call, and we will help you with all the questions.
About Our Course
The best way to improve your professional skills and increase your value
- CTR 1.1Due to smart routing and agent skill-based groups
- 7 expertsTo deliver lectures and masterclasses
- 30 personsAverage number of people in a group
- 9 daysCourse duration (one day off included)