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Incoplax CPaaS

Unified engine for modern cloud communications

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In today’s digital landscape, companies expect more than isolated communication tools — they need platforms that seamlessly connect voice, messaging, data, and business workflows. Incoplax was built precisely for this new generation of enterprise and service-provider needs.

At its core, Incoplax is an all-in-one UC/CX platform, designed to function not only as a standalone solution, but also as a robust communications platform as a service (CPaaS). Its architecture allows organizations to build, customize, and operate cloud communication services at scale, with the flexibility required in today’s highly integrated world.
Features
  • A Cloud-Ready, Multi-Tenant Architecture
    Incoplax is fully web-based and powered by a true microservices architecture, giving operators the freedom to scale individual components independently and achieve exceptional availability.

    Multi-tenant by design, the platform supports clean separation of customers, projects, and environments — making it ideal for:
    • BPO providers,
    • cloud communication service operators, and
    • enterprises running multiple business entities or brands.
    This allows partners and service providers to deploy a single high-performance cluster and deliver communication services to many clients with predictable reliability and clear operational efficiency.
  • Fast Deployment With Ready-Made Modules
    Speed matters — especially in competitive cloud markets.
    Incoplax includes a catalog of ready-to-use modules for voice, messaging, call-routing logic, analytics, recording, workforce tools, channel integrations, and more.

    These prebuilt components dramatically reduce rollout time, helping partners deploy complete contact-center and unified-communication services in days rather than months.
  • Powerful REST API for Real Integration
    Modern CPaaS success depends on the ability to integrate cleanly with business systems.
    Incoplax was designed with integration at its core: an extensive REST API gives developers full control over provisioning, call flows, events, data, and automation. Complex workflows that once required multiple vendors or custom middleware can now be implemented directly within a single unified platform.

    Whether connecting CRM systems, embedding real-time communications into proprietary applications, or orchestrating omnichannel journeys end-to-end — Incoplax provides the API depth and stability required for enterprise-grade projects.
  • Flexible by Nature, Enterprise-Ready by Design
    The combination of cloud-friendly architecture, open technologies, and modular design makes Incoplax an excellent fit for organizations of all sizes:
    • As a standalone UC/CX solution, it simplifies communication infrastructure while offering advanced customer-experience capabilities.
    • As a CPaaS engine, it enables service providers to launch branded communication services, integrate with existing products, and scale to thousands of tenants.
    • As a hybrid model, it supports private-cloud and on-prem deployments for companies with strict security or data-sovereignty requirements.
  • A New Standard for Communication Platforms
    Incoplax brings together the strengths of modern cloud technology, enterprise reliability, and developer-friendly APIs — all within a single platform. For businesses seeking to build their own communication services or modernize existing ones, it delivers the speed, flexibility, and power needed to stay ahead in a rapidly changing market.
  • Multiple domains structure
    The data segmentation and access verification are performed to the highest standards. Roles system for users in domains.

More about Contact-Center Solution

  • Omnichannel features

    Full featured omnichannel routing and AI-driven automated servicing

  • Contact Center modules

    Ready-to-use modules for every role
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