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100% on-premise

AI Voice Robot

Incoplax AI voice robots are designed for organizations that require full control over their telephony, data, and AI workflows. The platform supports on-premise deployment without relying on public cloud services, making it suitable for enterprises with strict security, compliance, and data residency requirements.

Incoplax AI Voice Robot capabilities

Enterprise-grade AI voice automation for inbound and outbound call scenarios

  • Voice cloning
    Create a consistent and recognizable AI voice for customer interactions. Voice cloning helps businesses deliver more natural conversations, strengthen brand identity, and adapt voice bots to specific use cases and communication styles.
  • ASR & VAD
    Real-time speech recognition and voice activity detection allow the robot to understand spoken input, detect pauses, and react naturally during live calls. This enables smoother conversations and more accurate handling of caller interruptions.
  • Behavior designer
    Design how the voice robot behaves in real business scenarios. Configure dialog logic, questions, fallback responses, restrictions, actions, and business rules to match your operational processes and compliance requirements.
  • RAG & Knowledge base
    Connect the robot to enterprise knowledge sources so it can deliver relevant, context-aware answers during live conversations. This helps automate information-heavy scenarios while keeping responses aligned with internal business data and policies.
  • Prompt Studio
    A dedicated workspace for designing, testing, and refining prompts for AI voice bots. Prompt Studio helps teams speed up development, improve response quality, and debug conversation logic before going live.
  • TTS cache management
    Monitor and manage generated speech output to improve voice quality and consistency. TTS cache management helps identify incorrect generations, optimize frequently used phrases, and maintain a better caller experience at scale.
  • Multiple robots on one platform
    Run multiple AI voice robots on a single platform for different teams, business units, languages, and use cases. This makes it easier to scale automation across the organization while keeping management, monitoring, and deployment centralized.
  • Post-call processing
    Automatically process call results after each conversation and save structured business data to external systems. This helps organizations capture outcomes, trigger follow-up actions, and keep CRM, ticketing, or internal workflows up to date.
  • Integrations & REST API
    Connect AI voice robots to CRM, ERP, billing, ticketing, and other business systems through REST API and service integrations. This allows the robot to retrieve data, execute actions, and become part of real operational workflows rather than a standalone voice interface.
Sample AI Voice Robot Dialogue
Use case: Inbound outstanding balance inquiry and payment arrangement
AI VOICE AGENT:
Hello. You’ve reached the automated billing assistant. I can help you check your balance, review overdue invoices, and arrange payment. How can I help you today?
CUSTOMER:
Hi, I got a call about an overdue balance and I want to check what this is about.
AI VOICE AGENT:
Of course. I can help with that. I can already see the phone number you’re calling from, and I’m checking your account now. I found your account. For security, please confirm the last name on the account.
CUSTOMER:
Anderson.
AI VOICE AGENT:
Thank you, Mr. Anderson. I can confirm there is an overdue balance of $148.60 for your March invoice.
CUSTOMER:
Why is it overdue? I thought I already paid that.
AI VOICE AGENT:
I understand. Let me check your payment history. I can see your last payment was received on February 18. I do not see a payment posted yet for the March invoice.
CUSTOMER:
So this is only for March?
AI VOICE AGENT:
Yes, that’s correct. The overdue amount is only for the March billing period.
CUSTOMER:
Okay. Can I pay it on Friday?
AI VOICE AGENT:
Yes. I can record a promise to pay for Friday, March 21. Would you like me to save that on your account?
CUSTOMER:
Yes, please.
AI VOICE AGENT:
Done. Your payment commitment for $148.60 on Friday, March 21 has been recorded.
CUSTOMER:
Can you also send me the payment link by SMS?
AI VOICE AGENT:
Yes. I can send a secure payment link to the mobile number on your account.
CUSTOMER:
Okay, that works.
AI VOICE AGENT:
Perfect. The payment link has been sent. Is there anything else I can help you with today?
CUSTOMER:
No, that’s all.
AI VOICE AGENT:
Thank you for calling. Goodbye.
CUSTOMER:
Goodbye.