For small offices and labs
Free
$0up to 25 users on one server
- Every PBX, IVR, recording and API feature
- WebRTC calling and the web softphone
- Phone auto-provisioning
- Community support
Manage cookies
Cookie Settings
Cookies necessary for the correct operation of the site are always enabled.
Other cookies are configurable.
Other cookies are configurable.
Incoplax IP PBX & Softswitch · Pricing
Pay per active user. Everything else is included.
One simple unit for every deployment, from a single office to a hosted PBX service with thousands of customers. No editions, no feature packs, no fees for tenants, devices or servers.
The more users you run, the less each one costs: volume tiers apply automatically, like tax brackets.
Three plans, one price unit
All plans run the same software with the same features. They differ only in scale, billing and support.
For companies on their own servers or cloud
Enterprise
from $0.40per active user per month, billed annually
| Active users | Per user / month |
|---|---|
| 1–100 | $1.00 |
| 101–1,000 | $0.60 |
| over 1,000 | $0.40 |
- Any number of servers, sites and failover nodes
- Branch and department domains at no charge
- Every feature, no editions or packs
- Business-hours support by e-mail
- 24/7 support with SLA: +20% of the licence
For hosted PBX, MSPs and carriers
Service provider
from $0.12per active user per month, billed monthly
| Active users | Per user / month |
|---|---|
| 1–1,000 | $0.60 |
| 1,001–10,000 | $0.35 |
| 10,001–100,000 | $0.20 |
| over 100,000 | $0.12 |
- Unlimited customer domains and reseller levels
- Licences handed down the domain tree
- Any number of servers in a redundant cluster
- Customers and phones provisioned from your BSS through the API
- Partner discounts for resellers and MSPs
Volume tiers are graduated: each user is priced at the rate of the tier it falls into. For example, 1,000 enterprise users cost 100 × $1.00 + 900 × $0.60 = $640 per month.
Estimate your price
Choose how you will use Incoplax and how many active users you expect. The estimate uses the list prices above.
Enterprise
$100per month
- Per year
- $1,200
- Average per user
- $1.00
- 100 × $1.00$100
Billed annually.
What counts, and what never does
You license active users. An active user is a user account with at least one registered device; you need as many licences as the most accounts registered at the same time.
Never charged
- Tenants
- Customer, branch and department domains, and reseller levels in the domain tree.
- Devices
- A desk phone, a softphone and a browser tab of one person count as one user.
- Servers and sites
- Add servers for capacity or redundancy, in one data centre or several.
- Features
- Queues, IVR, recording, transcription hooks, WebRTC and conferences: no editions, no packs.
- Trunks
- Carrier connections and external calls of your PBX users. Wholesale transit is quoted separately.
- API access
- REST, WebSocket, webhooks, Kafka and MCP, for your systems and AI tools.
What typical deployments cost
List prices for three common requests. Servers, tenants and devices add nothing to these numbers.
Office
100 users in two offices, redundant pair of servers
- 100 × $1.00$100
$1,200per year · $100 per month
$1.00 per user per month
Enterprise
1,000 users across sites, with 24/7 support
- 100 × $1.00$100
- 900 × $0.60$540
- 24/7 support with SLA, +20%$128
$9,216per year · $768 per month
$0.77 per user per month
Hosted PBX
5,000 users in 200 customer domains
- 1,000 × $0.60$600
- 4,000 × $0.35$1,400
$24,000per year · $2,000 per month
$0.40 per user per month
Options
Add only what your deployment needs.
| Option | Price | Details |
|---|---|---|
| 24/7 support with SLA | +20% of the licence | Round-the-clock help with agreed response times. Enterprise plan. |
| Contact-center agents | Quote on request | Licensed per concurrent agent on top of the user licence. |
| Softswitch transit | Quote on request | Wholesale and trunking traffic, licensed per concurrent call. |
| AI and speech services | No markup | Use your own keys for cloud speech and GPT, or run Vosk and Whisper on your servers. |
| Perpetual licence | 30 × the monthly price | Paid once, then 20% a year for updates and support. Offline activation for closed networks. |
| Partners | Reseller and MSP discounts | Resell or host Incoplax under a partner agreement. Partner program. |
Pricing questions
What counts as an active user?
A user account with at least one registered device. You need as many licences as the largest number of accounts registered at the same time; accounts that exist but are not registered do not consume a licence.
Do we pay for every phone or softphone?
No. A desk phone, a mobile or desktop softphone and a browser tab of the same person count as one active user.
How do the volume tiers work?
They are graduated, like tax brackets: each user is priced at the rate of the tier it falls into. For example, 1,000 enterprise users cost 100 × $1.00 + 900 × $0.60 = $640 per month, or $0.64 per user on average.
Is the Free plan time-limited?
No. Up to 25 users on one server are free for as long as you use them, with every feature included. A redundant cluster on several servers uses the Enterprise plan; for larger evaluations we issue time-limited trial licences.
Do we pay extra for redundancy, sites or tenants?
No. Servers, sites, failover nodes and domains are not licensed. You pay for the users, not for the hardware or the customer structure that serves them.
How are service providers billed?
Monthly, for the number of active users in your licence across all customer domains. You can raise or lower it from month to month and distribute licences down your domain tree to resellers and customers.
Can we add users during the year?
Yes. The licence is updated online from the licence server, or with a licence file in closed networks, and the new quantity applies right away.
Can we buy a perpetual licence?
Yes. A perpetual licence costs 30 times the monthly price once, plus 20% a year for updates and support. It can be activated offline for closed networks.
Do you charge for AI and speech recognition?
No markup. Connect your own keys for cloud speech and GPT services, or run Vosk and Whisper on your own servers at no extra cost.
Are taxes included?
No. Prices are in US dollars and exclude taxes. Partners can quote in local currency.